- Everyone is treated with respect and within the law. That applies to visitors and to staff.
- We do not tolerate aggression, violence, or unwanted sexual behaviour.
- We do not tolerate discrimination, insults, or abusive language.
- A visitor who behaves inappropriately can be refused entry or asked to leave.
- Photos and audio or video recordings are not allowed, to protect the privacy of visitors and staff.
- In case of a breach, theft, or an emergency we call the police.
- In an emergency, follow the instructions of the first-aid officer.
- Visitors with reduced mobility have priority for a seat.
- We may ask for your citizen service number and identification.
- We do not hand medicines to children under 12.
- Cameras are in use. Images are kept for at most two weeks.
- Smoking, eating, and drinking are not allowed in the pharmacy.
- Please do not make calls in the waiting area. We cannot help you while you are on the phone.
- Pets are not allowed, except assistance dogs.
- Keep your belongings with you. The pharmacy is not liable for damage, loss, or theft.
- Medicines that have left the pharmacy are accepted back only for destruction.
- Other unopened retail items can be returned within 8 days, in original condition and with the receipt. The pharmacy decides.
- For items ordered specially for you, we may ask for payment in advance. You are obliged to take them, and they cannot be returned.
- Ask if you want a private conversation or home delivery.
- Leaflets are free to take.
- We do not accept 200 or 500 euro notes, or credit cards.
FFF house rules, version 01-2022.